Suatelier - Cats have staff
Suatelier - Cats have staff
Orders are shipped from our warehouse in Vancouver, BC.
Free shipping on Canada orders over $65 and over $99 for Worldwide orders (after discounts), Orders are processed and dispatched within 2 business days.
All items are final sale. In case of damage during transit, we offer refunds or replacements.
We do not accept returns or provide refunds for online purchases. All items are considered final sale unless they are found to be defective upon arrival
For more details on our shipping, click here.
🚛 Free shipping on Canada orders over $65 and over $99 for Worldwide orders (after discounts)
F.A.Q
Can I change my address or modify my existing order?
Yes! Send us a message or email at info@smileplease.cawith your order number and let us know what we can help you with. If the order hasn't shipped out yet, we should be able to help you out.
How do I replace or refund my order?
Oh no! If we made a mistake on your order or something arrived broken during mail transit, please email us at info@smileplease.cawith a photo and a quick message of what went wrong.
Can I add items to my existing order?
To keep you safe, we do not store or keep any of your payment methods- ever! That means we can't change or charge your account for any additional items to add to your order. You will have to place a second, separate order for that item instead. If you send us a message afterwards, we can ship them together best we can.
Do you ship to my country?
Absolutely! To check if we ship to your location:
- Browse our collections and add items to your cart then proceed to checkout.
- look for the ' Country' dropdown menu.
- if you find your country listed there, great news - we ship to you!
- Select your country and continue with your purchase.
Will I be able to track my order?
Yes, every order comes with a tracking code. After you complete your purchase, expect to receive this code via email within our processing period of 2 days working days.
Stay informed from the moment your order leaves our warehouse to the moment it arrives at your door.
Ready to keep an eye on your next favourite buy? Head to checkout, and let's get your order on the journey to you.
Which payment options do you accept?
We ve got a variety of payment options to make your checkout process as convenient as possible:
- Major credit and debit cards: Visa, Mastercard, and more.
- Digital wallets: PayPal, Apple Pay, Google Pay.
- Shop Pay for quick and secure checkout.
I don't see the answer to my question. How do I reach you?
For anything, you can always reach us at
info@smileplease.ca