FAQs

NEED HELP?

FREQUENTLY ASKED QUESTIONS

Do you have a physical store?

Unfortunately no. We operate from our humble home studio, but it would be a dream to one day have a physical store!

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Do you ship internationally?

We ship to Canada and the US only, but we do private international order— just email us!

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Oops, I made a mistake in my order!

No problem. You have 24 hours to email us to correct your order, including shipping address and payment method.

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How quickly do you dispatch my order?

Orders are processed within 2 business days. If you're in a rush, we recommend you to choose expedited tracked shipping at checkout.

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How much do you charge for shipping?

We have a few options for you to choose from, both trackable and untrackable. Please see our Shipping page for more details.

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What is your return policy?

We accept undamaged items for returns and exchanges within 14 days of purchase. Please check our Return policy page for more information.

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Wholesale?

Yes! We are looking for retailers who are interested in stocking our collections! Send us an email and tell me about your shop!

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IF YOU CAN'T FIND THE ANSWER TO YOUR QUESTION, DON'T HESITATE TO EMAIL US AT INFO@SMILEPLEASE.CA

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